Once your request is approved, refunds will be processed to your original payment method within 5-10 business days.
Please allow additional time for your bank or credit card company to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@kinhoa.com.

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Return Policy

Thank you for shopping with KINHOA! We strive to provide the best possible experience for our customers. That’s why every order is covered by our 30-Day Money Back Guarantee.

Issues with Your Order

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 14 days of receiving your order at info@kinhoa.com

Include in your message:

• Your order number

• Clear photo or video evidence of the issue

After reviewing your request, we will provide instructions on the next steps. In approved cases, we may offer a replacement or approve a refund request.

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Return Requests

If you wish to request a return for any other reason, you can do so within 30 days of delivery under our Money Back Guarantee.
Please contact our support team before sending anything back at info@kinhoa.com

Do not send items back to our business address without approval.

Unapproved returns cannot be processed.

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Important Notes

Our business address is for correspondence only and is not a return warehouse.

Returns sent to our address without prior approval will not be accepted and will be returned to the sender.