Privacy policy

Last updated: June 9, 2025

This Privacy Policy describes how KINHOA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kinhoa.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection details, IP address, and information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including:

Vendors and service providers (e.g., Shopify) who support our Site and Services.
Payment processors who collect payment information to process your orders.
Advertising partners and analytics providers.

How We Use Your Personal Information

Providing Products and Services: To process your payments, fulfill your orders, manage your account, arrange for shipping, and facilitate returns and exchanges.
Marketing and Advertising: To send you promotional emails or display advertisements, tailored to your interests.
Security and Fraud Prevention: To detect, investigate, or prevent fraudulent or illegal activity.
Customer Support and Service Improvement: To respond to your inquiries and improve our services.

If you are an EEA resident, the legal basis for processing is our legitimate interest in running our business and selling our products, under Art. 6(1)(f) GDPR.

Cookies

We use cookies to operate and improve our Site, run analytics, remember preferences, and personalize your experience. You can disable cookies in your browser, but some parts of our Site may not function properly as a result. For more details, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your personal information:

With vendors and third parties who perform services on our behalf (e.g., fulfillment, shipping, payment processing).
With business and marketing partners.
With your consent or at your direction.
As required by law or in connection with legal processes.

We do not sell or share personal information for purposes of inferring characteristics about you.

User-Generated Content

Any reviews or other content you post publicly through the Services will be accessible to anyone.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices.

Children’s Data

Our Services are not directed to children under the age of 16, and we do not knowingly collect their personal information.

Security and Retention of Your Information

We implement reasonable security measures, but no method of transmission or storage is 100% secure. We retain personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, and to opt out of certain processing activities. To exercise these rights, contact us at info@kinhoa.com.

Complaints

If you have concerns about our use of your personal information, please contact us using the details below. You may also lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred to and processed outside of your country, including by our service providers. If transferred from the EEA, such transfers will comply with applicable data protection laws.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@kinhoa.com